Shipping policy
Fast, Secure Delivery to Your Door
At HearWell, we're committed to getting your hearing aids to you quickly and safely throughout the United Kingdom. We work with trusted shipping partners to serve customers efficiently while maintaining competitive pricing and reliable service.
Your Order Journey
Total Delivery Time: 4-7 Business Days
Your order will arrive within 4-7 business days from purchase, including:
- Processing Time: 1-3 business days (order preparation and quality checks)
- Transit Time: 3-4 business days (shipping and delivery)
Business days are Monday through Friday, excluding public holidays.
What Happens During Processing
While we prepare your order (typically 1-2 business days), our team:
✓ Verifies your payment and billing information
✓ Prepares your hearing aids for shipment
✓ Conducts quality assurance checks
✓ Packages your order securely
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping That Gives You Peace of Mind
We use trusted shipping partners to ensure your order arrives safely and on time. Every shipment includes:
✓ Full tracking information - Know exactly where your package is
✓ Free insured shipping - Your order is fully protected against damage, theft, or loss during shipping
✓ Signature confirmation (where required) - Secure delivery
Complete Protection: If your package is damaged, stolen, or lost during shipping, we'll replace it at no cost to you. Your peace of mind is our priority.
Stay Updated Every Step of the Way
Once your order ships, you'll receive:
- Shipping confirmation email with your tracking number
- Regular progress updates on your package's journey
- Estimated delivery date so you can plan accordingly
You can easily track your package using the tracking number provided in your shipping confirmation email.
Free Standard Shipping - No Hidden Costs
- Free standard shipping on all orders throughout the UK
- Free insured shipping for damage, theft, and loss protection
- No minimum order requirements
- All shipping costs included in your product price
What you see is what you pay - no surprises at checkout.
Simple Delivery Requirements
To ensure smooth delivery:
- Address verification: Please ensure your shipping address is complete and accurate
- Availability: Someone should be available to receive the package or provide delivery instructions
- Identification: Valid ID may be required for delivery confirmation
UK Shipping Coverage
We ship throughout the United Kingdom. Please note:
- Remote or rural areas may experience slightly longer delivery times
- Military or PO Box addresses may require special handling
If Something Goes Wrong - We're Here to Help
Delivery Issues
If you experience any shipping concerns:
- Delayed delivery: Contact us if your order hasn't arrived within the expected timeframe
- Damaged packages: Report any damage immediately upon delivery - we'll send a replacement at no cost
- Stolen or lost packages: Contact us immediately - our free insured shipping covers theft and loss during shipping
- Incorrect address: Contact us immediately if you provided an incorrect address
Undelivered Packages
If a package cannot be delivered:
- The carrier will attempt redelivery (policies vary by carrier)
- You may need to collect from a local depot
- Packages returned to sender will be reshipped once we receive confirmation of a correct address
Insurance Claims: If your package is damaged, stolen, or lost during shipping, simply contact our team. We handle all insurance claims on your behalf and will send out a replacement immediately.
Expedited Shipping
Currently, we offer standard shipping only. Our 4-7 business day delivery window is designed to balance speed with cost-effectiveness for all customers.
We're constantly working to improve our delivery times while keeping costs low for you.
Questions? We're Always Happy to Help
Contact Information
For shipping questions or concerns:
Email:Â support@gethearwell.co.uk
Response Time:Â Within 24 hours during business days
Business Days
Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
Policy Updates
This shipping policy may be updated periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of any updates.
Ready to Get Started?
Your journey to better hearing is just days away. With free shipping throughout the UK, full insured shipping protection against damage and theft, and our friendly support team, we make it easy to get the hearing aids you need delivered safely to your door.
Order today and hear the difference in just 4-7 business days - completely risk-free.