We're Here to Help You Hear Better 

Your hearing journey matters to us. Get in touch with our dedicated support team.

Get Support When You Need It

At HearWell, we're committed to providing you with exceptional customer service throughout your hearing aid journey. Whether you have questions about your order, need technical assistance, or want to learn more about our products, our knowledgeable support team is ready to help.

Email Support

• Primary Contact: support@gethearwell.co.uk
• Response Time: Within 24 hours
• Availability: Monday-Friday, 9AM-6PM GMT
• Why Email: We understand that hearing health is personal and important. That's why we've chosen to provide support primarily through email – it allows us to give you detailed, thoughtful responses and maintain a record of our conversations for your reference.

Before You Contact Us

To help us serve you better and faster, please include the following information in your message:

• Order Number (if applicable)
• Email Address used for your purchase
• Detailed Description of your question or issue
• Product Model (if you're inquiring about a specific hearing aid)

What We Can Help With

Our customer service team can assist you with:

• Product information and recommendations
• Technical support and troubleshooting
• Returns and exchanges
• Warranty inquiries
• Fitting and adjustment guidance
• General hearing aid questions

Contact Form

Alternatively, you can contact us by completing the form below.